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- How to Earn Miles
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1:Sign UpIt's fast and free. Enter your SkyMiles number, email address and ZIP code.
2:Find Your OfferSearch offers by online stores, categories, mileage earning - click and go to the store's website.
3:Shop & Check OutOnce you're on the store's website, shop and check out as you normally would.
4:Earn Your MilesWhen your order ships, we'll send you a confirmation email with the miles you've earned.
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Still have questions?
Frequently Asked Questions
Why should I shop at SkyMilesShopping.com?
Can I go directly to a retailer's web site, or do I always have to start here?
When will the miles I've earned appear in my account?
Do I get miles every time I shop, or just the first time?
Do I get miles for anything I buy?
What happens to the miles I've earned if I have to return a purchase?
Do I need a coupon code to take advantage of special offers?
How do I know how many miles I will receive for each purchase I make?
I didn't find what I was searching for. What should I do?
How will you use information about me?
Why do I have to have JavaScript enabled in my browser to use this shopping mall? Is it safe?
Why do I have to have browser cookies enabled in my browser to use this shopping mall? Are they safe?
I need help on a purchase I made before the program integration. Where can I get it?
I made a purchase outside SkyMiles Shopping. Can I still get miles?
Can I earn miles by shopping in-store?
Can I earn miles for another member?
When will I see miles post in my account?
My order hasn't posted to my account for more than 45 days. What do I do?
I'm an international user.
Can I redeem miles for merchandise?
How do I know that merchants are really participating?
I have questions about Delta SkyMiles.
I have questions about my American Express SkyMiles Card.
Will all my purchases made with my SkyMiles Credit Card from American Express be eligible for earning miles?
What is the SkyMiles Shopping Click to Win Sweepstakes?
What is the Back to School Shopping Bonus campaign?
What operating systems and browsers does SkyMiles Shopping Assistant support?
Where can I download SkyMiles Shopping Assistant?
How do I install SkyMiles Shopping Assistant?
Can I install SkyMiles Shopping Assistant browser application on more than one computer?
Can I download the SkyMiles Shopping Assistant even if I already have a different toolbar installed?
It won't let me install the SkyMiles Shopping Assistant!
Can anyone download/install SkyMiles Shopping Assistant?
How does SkyMiles Shopping Assistant work?
I have downloaded and installed SkyMiles Shopping Assistant on my computer and I am still not seeing offers. Why not?
SkyMiles Shopping Assistant has disappeared on my browser: How can I get it back?
Can I uninstall SkyMiles Shopping Assistant using my browser's plugin / add-on manager?
How do I uninstall SkyMiles Shopping Assistant?
Do I have to log in each time to use SkyMiles Shopping Assistant?
How do I enable / sign back in to SkyMiles Shopping Assistant?
How do I sign out of/disable SkyMiles Shopping Assistant?
I have more than one SkyMiles Shopping account/ There is more than one SkyMiles Shopping member in my home. Which one will miles be assigned to?
If I stay logged into the SkyMiles Shopping Toolbar, is my shopping account information safe?
Will the SkyMiles Shopping Toolbar install spyware, adware or malware on my computer?
Are you capturing/tracking my behavior online?
SkyMiles Shopping Assistant can't be seen or is not working all of my browsers: What do I do?
If I change products/upgrade my Card, will the toolbar recognize this?
Does SkyMiles Shopping Assistant replace Delta SkyMiles Shopping.com?
What is SkyMiles Shopping Assistant?
How do I earn SkyMiles for searches made through the Shopping Assistant?
How long will it take for the SkyMiles award miles I earn on searches to appear in my SkyMiles Shopping account?
Do I earn SkyMiles award miles on searches I make within the SkyMiles Shopping page?
Do I earn SkyMiles award miles on searches originating from within other search web pages, such as http://www.yahoo.com?
What do I do if I am missing SkyMiles award miles for searches?
Contact Us
Why should I shop at SkyMilesShopping.com?
Every time you begin your shopping at SkyMilesShopping.com, you earn miles. You simply click on a retailer's name or logo, shop online as usual and you'll earn miles for the purchases you make during that session. It's that easy.
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Can I go directly to a retailer's web site, or do I always have to start here?
In order to receive miles, you must begin your shopping at SkyMilesShopping.com every time. It's the only way your purchases can be tracked in order to earn and get credit for miles.
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When will the miles I've earned appear in my account?
The amount of time between when you place your order with a merchant and when your miles appear in your account can vary widely, depending on the merchant. It can take as few as 3 days and up to 45 days to appear in your account, but we'll send you an email confirming it so you don't have to worry about it! For any purchases made for travel (including hotels and rental cars) you will see your miles posted once that travel has occurred. Even then, please allow up to 45 days.
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Do I get miles every time I shop, or just the first time?
You get miles every time you shop, when you start your shopping session at SkyMilesShopping.com. Plus, there is no limit to the amount of miles you can earn from the SkyMilesShopping.com mall.
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Do I get miles for anything I buy?
Some retailers do not offer miles for certain products and services such as gift certificates. Also, taxes and shipping fees are not eligible for miles. You can get specific details on the information page for each retailer on the SkyMilesShopping.com website. To find the retailer information, click on the "more info" link next to the retailer's name on any shopping category page.
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What happens to the miles I've earned if I have to return a purchase?
All returns will result in a deduction of miles previously awarded for that purchase. Due to the integration of the North West Airlines and Delta Airlines Loyalty programs, there may be some delays in how quickly returns are processed.
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Do I need a coupon code to take advantage of special offers?
In some cases you do. The coupon code will be given to you along with the special offer. Note that if you go to other sites online to try to find coupon codes and use those, you may not be eligible for miles through this program.
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How do I know how many miles I will receive for each purchase I make?
You will earn a different amount from each retailer, depending on what you buy at that retailer's site. We show you the number of miles you will get for each $1 you spend at a specific merchant. View the retailer's information page for specific details.
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I didn't find what I was searching for. What should I do?
You can retry your search. You might try using less specific search terms to search more broadly, or use different search terms. Be sure to check your spelling. You can also browse products by category or browse through SkyMilesShopping merchants and special offers by following the links at the top of the page.
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How will you use information about me?
We use email to communicate with you about your purchases and miles rebates. We may use your email address and phone number to contact you in the course of resolving any problems you may have. If you remained an "opt-in member", we can also send you special deals and exclusive offers from merchants. We do not share your information with merchants or other third parties.
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Why do I have to have JavaScript enabled in my browser to use this shopping mall? Is it safe?
JavaScript is a programming language that helps us display dynamic information on the site. The mall will not function properly without it. You can be assured that our JavaScript code is completely safe.
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Why do I have to have browser cookies enabled in my browser to use this shopping mall? Are they safe?
Cookies are tokens that help us identify you within our website. Cookies allow us to personalize your display, let you see your account and miles balance, and allow us to properly track your clicks when you click on merchant links. Without cookies, we will not be able to properly track your activity and therefore cannot award your miles.
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I need help on a purchase I made before the program integration. Where can I get it?
If you are looking for help on a transaction made prior to October 1st, 2009, please email the SkyMall Support team at nwamiles-cs@skymall.com. If you're looking for help on more recent transactions, please use the Contact Us form below.
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I made a purchase outside SkyMiles Shopping. Can I still get miles?
In order for your purchase to be eligible for SkyMiles you must start your online shopping at SkyMilesShopping.com. Unfortunately, purchases made without going through the mall are not eligible for miles. Online orders need to be tracked to your SkyMiles account, and this happens automatically when you login to the SkyMiles Shopping mall using either your email address or SkyMiles #. Merchants will not fund loyalty shopping rewards if a transaction cannot be tracked back to SkyMilesShopping.com.
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Can I earn miles by shopping in-store?
Currently, you can only earn SkyMiles when shopping online. Some merchants, however, allow you to shop online and pick up in-store (please check with each merchant for the availability of this feature). Alternatively, there is a wide selection of gift cards you can purchase through SkyMiles Shopping on our Gift Cards page and through participating online retailers. You earn miles when you purchase these prepaid cards, and the cards can then be used in-store.
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Can I earn miles for another member?
The SkyMiles # or email address that is used to login to SkyMilesShopping.com will be the account credited with any transaction made through the mall. To credit another user's account, with their permission, simply login with their SkyMiles number.
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When will I see miles post in my account?
Miles earned through SkyMilesShopping.com do not post instantly to your account. Miles typically post within three business days after your order ships. However, sometimes posting can take longer, so please allow up to 45 days for miles to post. A confirmation email is sent when your miles post to your account. You can check your account directly at delta.com/skymiles.
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My order hasn't posted to my account for more than 45 days. What do I do?
Using the Contact Us form at the bottom of this page, please provide the date of transaction, merchant name, order number, and amount of your purchase (before taxes and shipping).
Please note that we cannot research orders that were placed 180 days or more prior to today's date. Merchants will not address order inquiries that are older than 6 months or 180 days.
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I'm an international user.
Currently we require that you enter a valid US zip code to register. If you reside outside the United States, we suggest you choose a 5-digit zip code like 99999 to register. (For security purposes we ask for your zip code when you access your profile, so remember the zipcode that you used to register.) After you successfully register, nothing is preventing you from earning miles through merchants who agree to ship outside the U.S. Please note that not all merchants will ship internationally. Please check with each merchant's "Help" or "FAQ" page regarding international delivery before completing a purchase through SkyMilesShopping.com.
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Can I redeem miles for merchandise?
You cannot currently redeem miles through SkyMilesShopping.com. Please see the Delta SkyMiles site at delta.com/skymiles for more information on redemption opportunities.
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How do I know that merchants are really participating?
Always start your shopping at SkyMilesShopping.com so your order will be tracked to and therefore eligible for miles. There is no need to enter your SkyMiles # at the merchant's site and there is no need to contact merchants directly for miles confirmation. Retailers are often unaware of SkyMiles Shopping. This is because SkyMiles Shopping is the organization that credits the miles, not the retailer. The retailer pays a commission to SkyMiles Shopping, and SkyMiles Shopping converts this payment to miles for you. When you log into the mall using your SkyMiles # or e-mail address, all eligible orders made through the mall will earn miles. A confirmation email is sent when your miles post to your account.
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I have questions about Delta SkyMiles.
Please see delta.com/skymiles for more information about SkyMiles, including how to contact Delta with questions.
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I have questions about my American Express SkyMiles Card.
You do not specifically need to use your Delta SkyMiles American Express card to make purchases. You earn miles through shopping through the merchants on the SkyMiles Shopping mall regardless of the credit card company.
However, if you do use a Delta SkyMiles American Express card, you earn SkyMiles every time you use the card in addition to those miles earned from shopping through SkyMilesShopping.com. So, when you shop on SkyMilesShopping.com, you essentially "double dip" and earn miles by using the card, and by shopping through SkyMilesShopping.com.
Please contact American Express directly for questions about your American Express SkyMiles Card.
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Will all my purchases made with my SkyMiles Credit Card from American Express be eligible for earning miles?
Some retailers and merchants do not accept American Express as a payment method in which case miles cannot be earned. Please check each retailer's site for details around accepted payment methods.
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What is the SkyMiles Shopping Click to Win Sweepstakes?
From July 20 – August 31, 2011, SkyMiles Shopping Members will have the chance to win 25,000 miles each week. For full details, visit the Sweepstakes Official Rules page.
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What is the Back to School Shopping Bonus campaign?
From July 26 - August 20, 2011, SkyMiles Shopping Members will have the opportunity to earn 500 bonus miles for every $250 they spend across a select group of merchants promoted on the Bonus Miles page at SkyMilesShopping.com and within email communications. Members can earn no more than 2,000 bonus miles during the promotional period. Please allow 8-10 weeks for Back to School bonus miles to appear in your account.
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What operating systems and browsers does SkyMiles Shopping Assistant support?
We currently support the following operating systems/browsers:
Supported Platforms: Windows XP, Windows 7, Windows Vista, Mac OS X
Supported Browsers: Internet Explorer 7+, Firefox 5+, Chrome 11+ Safari 5.x+
New versions are usually supported 30 days after full release.
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Where can I download SkyMiles Shopping Assistant?
Installing the SkyMiles Shopping Assistant is quick and easy. Go to SkyMiles Shopping.com and click on the SkyMiles Shopping Assistant icon on the left navigation, or click here. You must be logged in to download the application. From the download page, you'll be guided through a few simple steps and in just moments your download will be complete.
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How do I install SkyMiles Shopping Assistant?
You can install Delta SkyMiles Shopping Assistant through the following steps from the SkyMiles Shopping Home page:
If you need technical help with your download, please Contact Us for assistance!
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Can I install SkyMiles Shopping Assistant browser application on more than one computer?
SkyMiles Shopping Assistant can be installed on up to ten computers with one successfully registered Delta SkyMiles Shopping user ID.
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Can I download the SkyMiles Shopping Assistant even if I already have a different toolbar installed?
Yes. It is possible for you to have multiple toolbars on the same computer.
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It won't let me install the SkyMiles Shopping Assistant!
If you are unable to install the SkyMiles Shopping Assistant and are receiving strange errors, you may not have administrator privileges on your computer. Be sure that you are on the computers' administrator account when downloading the SkyMiles Shopping Assistant. If you are still having problems, you may need to contact the computers' administrator and have them install the SkyMiles Shopping Assistant.
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How does SkyMiles Shopping Assistant work?
With SkyMiles Shopping Assistant, when you are searching for an item online your search results on the three most popular search engines (Google, Yahoo!, or Bing) will be tagged with the Delta logo, indicating that a discount or offer is available for that item. Hovering your cursor over the Delta icon will reveal the offer which you can easily redeem by clicking "Earn Miles" or 'Save & Earn' for special offers. SkyMiles Shopping Assistant presents discounts and rewards available to you as a Delta SkyMiles Shopping Member. You can also enter an online retailer's url and go directly to their site; if the retailer has a valid offer, a curtain will appear with details. Simply click 'Earn Miles' and your purchase will be tracked.
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Can anyone download/install SkyMiles Shopping Assistant?
Only logged in Delta SkyMiles Shopper Members with a valid online account (user id and password) will be able to install SkyMiles Shopping Assistant.
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I have downloaded and installed SkyMiles Shopping Assistant on my computer and I am still not seeing offers. Why not?
SkyMiles Shopping Assistant will present offers you are eligible for when it is installed and registered on your computer. To confirm that SkyMiles Shopping Assistant is installed and registered, check your browser for a blue SkyMiles Shopping Assistant icon.
If SkyMiles Shopping Assistant is properly installed and registered on your computer, you may still not see offers:
Please check back to see if the problem has been resolved or Contact Us for assistance.
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SkyMiles Shopping Assistant has disappeared on my browser: How can I get it back?
This happens sometimes on Internet Explorer when you add other browser functionality.
To get SkyMiles Shopping Assistant back use the View menu on the Internet Explorer browser window, select Toolbars and make sure that the SkyMiles Shopping Assistant option is checked.
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Can I uninstall SkyMiles Shopping Assistant using my browser's plugin / add-on manager?
Most browsers provide facilities to disable add-ons for that the Browsers. You can use these browser facilities to disable SkyMiles Shopping Assistant on Internet Explorer, Mozilla Firefox, Google Chrome or Apple's Safari Browsers. Please check your browser's help files for more information on how to disable a plugin / add-on using these facilities.
Note that if you disable SkyMiles Shopping Assistant on a particular browser without using SkyMiles Shopping Assistant's built in uninstall function, you will only disable the application on that particular browser.
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How do I uninstall SkyMiles Shopping Assistant?
To uninstall Delta SkyMiles Shopping Assistant please use the SkyMiles Shopping Assistant's Uninstall functionality by following these steps:
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Do I have to log in each time to use SkyMiles Shopping Assistant?
No, you will remain logged in automatically unless you elect to 'sign out' from the menu on the SkyMiles Shopping Assistant icon.
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How do I enable / sign back in to SkyMiles Shopping Assistant?
To sign back in:
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How do I sign out of/disable SkyMiles Shopping Assistant?
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I have more than one SkyMiles Shopping account/ There is more than one SkyMiles Shopping member in my home. Which one will miles be assigned to?
Miles will be awarded to whichever account was used at login; if you wish to change accounts, you must sign out of the SkyMiles Shopping Assistant and then sign in again using the credentials of your other account.
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If I stay logged into the SkyMiles Shopping Toolbar, is my shopping account information safe?
The SkyMiles Shopping Toolbar uses encryption to protect the privacy and security of your SkyMiles Shopping account information. No personal information is stored in the SkyMiles Shopping Toolbar, so your account information will remain private. The account information that is displayed there is stored within the SkyMiles Shopping systems and cannot be accessed by other sources.
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Will the SkyMiles Shopping Toolbar install spyware, adware or malware on my computer?
No. The SkyMiles Shopping Toolbar is free from spyware, adware and malware.
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Are you capturing/tracking my behavior online?
SkyMiles Shopping Assistant does not collect any of your "Personally Identifiable Information" ("PII"). PII is information collected online by Delta or by our "Vendors" that identifies the person to whom such information pertains, including without limitation name, address, telephone number, and e-mail address. For more information please read our SkyMiles Shopping Assistant Terms and Conditions.
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SkyMiles Shopping Assistant can't be seen or is not working all of my browsers: What do I do?
SkyMiles Shopping Assistant is only supported in IE version 7, Firefix 5 and Chrome 11 & higher. If SkyMiles Shopping Assistant is listed under View | Toolbars but is grayed out, please make sure SkyMiles Shopping Assistant is enabled under your Manage Add-ons settings.
To view these settings, please select Tools | Manage Add-ons (Internet Explorer users: Please select the Enable / Disable Add Ons entry from the Manage Add Ons menu).
After enabling SkyMiles Shopping Assistant in your browser's Add-ons section, try to bring the
Assistant into view by selecting View | Toolbars | SkyMiles Shopping Assistant
If the browser application remains out of view or is not functioning, please Contact Us .
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If I change products/upgrade my Card, will the toolbar recognize this?
To ensure you are being served up the right offers, we suggest signing out and signing back into SkyMiles Shopping Assistant. You will need your Delta username and password. This will ensure that SkyMiles Shopping Assistant recognizes your new relationship.
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Does SkyMiles Shopping Assistant replace Delta SkyMiles Shopping.com?
No, you can continue to shop via the Delta SkyMiles Shopping Mall.
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What is SkyMiles Shopping Assistant?
The SkyMiles Shopping Assistant is a free download that sits on your Internet browser and allows you to earn SkyMiles award miles just for doing searches and when shopping at hundreds of online retailers in the SkyMiles Shopping program – even if you forget to go through the online portal.
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How do I earn SkyMiles for searches made through the Shopping Assistant?
When the toolbar is active you'll earn 1 mile for every 3 valid searches you perform. Up to 100 SkyMiles per month can be earned by performing 300 valid SkyMiles Shopping Toolbar searches.
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How long will it take for the SkyMiles award miles I earn on searches to appear in my SkyMiles Shopping account?
At the end of every month we calculate the number of SkyMiles award miles you earned on searches. The SkyMiles award miles will appear in your SkyMiles account within 60 days.
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Do I earn SkyMiles award miles on searches I make within the SkyMiles Shopping page?
No, you only earn SkyMiles award miles on searches made from the search box within the SkyMiles Shopping Assistant. You must be logged into SkyMiles Shopping Assistant to receive credit for your searches.
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Do I earn SkyMiles award miles on searches originating from within other search web pages, such as http://www.yahoo.com?
No, you only earn SkyMiles award miles on searches made from the search box within the SkyMiles Shopping Assistant. You must be logged into SkyMiles Shopping Assistant to receive credit for your searches.
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What do I do if I am missing SkyMiles award miles for searches?
Please Contact Us.
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Can I go directly to a retailer's web site, or do I always have to start here?
When will the miles I've earned appear in my account?
Do I get miles every time I shop, or just the first time?
Do I get miles for anything I buy?
What happens to the miles I've earned if I have to return a purchase?
Do I need a coupon code to take advantage of special offers?
How do I know how many miles I will receive for each purchase I make?
I didn't find what I was searching for. What should I do?
How will you use information about me?
Why do I have to have JavaScript enabled in my browser to use this shopping mall? Is it safe?
Why do I have to have browser cookies enabled in my browser to use this shopping mall? Are they safe?
I need help on a purchase I made before the program integration. Where can I get it?
I made a purchase outside SkyMiles Shopping. Can I still get miles?
Can I earn miles by shopping in-store?
Can I earn miles for another member?
When will I see miles post in my account?
My order hasn't posted to my account for more than 45 days. What do I do?
I'm an international user.
Can I redeem miles for merchandise?
How do I know that merchants are really participating?
I have questions about Delta SkyMiles.
I have questions about my American Express SkyMiles Card.
Will all my purchases made with my SkyMiles Credit Card from American Express be eligible for earning miles?
What is the SkyMiles Shopping Click to Win Sweepstakes?
What is the Back to School Shopping Bonus campaign?
What operating systems and browsers does SkyMiles Shopping Assistant support?
Where can I download SkyMiles Shopping Assistant?
How do I install SkyMiles Shopping Assistant?
Can I install SkyMiles Shopping Assistant browser application on more than one computer?
Can I download the SkyMiles Shopping Assistant even if I already have a different toolbar installed?
It won't let me install the SkyMiles Shopping Assistant!
Can anyone download/install SkyMiles Shopping Assistant?
How does SkyMiles Shopping Assistant work?
I have downloaded and installed SkyMiles Shopping Assistant on my computer and I am still not seeing offers. Why not?
SkyMiles Shopping Assistant has disappeared on my browser: How can I get it back?
Can I uninstall SkyMiles Shopping Assistant using my browser's plugin / add-on manager?
How do I uninstall SkyMiles Shopping Assistant?
Do I have to log in each time to use SkyMiles Shopping Assistant?
How do I enable / sign back in to SkyMiles Shopping Assistant?
How do I sign out of/disable SkyMiles Shopping Assistant?
I have more than one SkyMiles Shopping account/ There is more than one SkyMiles Shopping member in my home. Which one will miles be assigned to?
If I stay logged into the SkyMiles Shopping Toolbar, is my shopping account information safe?
Will the SkyMiles Shopping Toolbar install spyware, adware or malware on my computer?
Are you capturing/tracking my behavior online?
SkyMiles Shopping Assistant can't be seen or is not working all of my browsers: What do I do?
If I change products/upgrade my Card, will the toolbar recognize this?
Does SkyMiles Shopping Assistant replace Delta SkyMiles Shopping.com?
What is SkyMiles Shopping Assistant?
How do I earn SkyMiles for searches made through the Shopping Assistant?
How long will it take for the SkyMiles award miles I earn on searches to appear in my SkyMiles Shopping account?
Do I earn SkyMiles award miles on searches I make within the SkyMiles Shopping page?
Do I earn SkyMiles award miles on searches originating from within other search web pages, such as http://www.yahoo.com?
What do I do if I am missing SkyMiles award miles for searches?
Contact Us
Why should I shop at SkyMilesShopping.com?
Every time you begin your shopping at SkyMilesShopping.com, you earn miles. You simply click on a retailer's name or logo, shop online as usual and you'll earn miles for the purchases you make during that session. It's that easy.
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Can I go directly to a retailer's web site, or do I always have to start here?
In order to receive miles, you must begin your shopping at SkyMilesShopping.com every time. It's the only way your purchases can be tracked in order to earn and get credit for miles.
Back to Top
When will the miles I've earned appear in my account?
The amount of time between when you place your order with a merchant and when your miles appear in your account can vary widely, depending on the merchant. It can take as few as 3 days and up to 45 days to appear in your account, but we'll send you an email confirming it so you don't have to worry about it! For any purchases made for travel (including hotels and rental cars) you will see your miles posted once that travel has occurred. Even then, please allow up to 45 days.
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Do I get miles every time I shop, or just the first time?
You get miles every time you shop, when you start your shopping session at SkyMilesShopping.com. Plus, there is no limit to the amount of miles you can earn from the SkyMilesShopping.com mall.
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Do I get miles for anything I buy?
Some retailers do not offer miles for certain products and services such as gift certificates. Also, taxes and shipping fees are not eligible for miles. You can get specific details on the information page for each retailer on the SkyMilesShopping.com website. To find the retailer information, click on the "more info" link next to the retailer's name on any shopping category page.
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What happens to the miles I've earned if I have to return a purchase?
All returns will result in a deduction of miles previously awarded for that purchase. Due to the integration of the North West Airlines and Delta Airlines Loyalty programs, there may be some delays in how quickly returns are processed.
Back to Top
Do I need a coupon code to take advantage of special offers?
In some cases you do. The coupon code will be given to you along with the special offer. Note that if you go to other sites online to try to find coupon codes and use those, you may not be eligible for miles through this program.
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How do I know how many miles I will receive for each purchase I make?
You will earn a different amount from each retailer, depending on what you buy at that retailer's site. We show you the number of miles you will get for each $1 you spend at a specific merchant. View the retailer's information page for specific details.
Back to Top
I didn't find what I was searching for. What should I do?
You can retry your search. You might try using less specific search terms to search more broadly, or use different search terms. Be sure to check your spelling. You can also browse products by category or browse through SkyMilesShopping merchants and special offers by following the links at the top of the page.
Back to Top
How will you use information about me?
We use email to communicate with you about your purchases and miles rebates. We may use your email address and phone number to contact you in the course of resolving any problems you may have. If you remained an "opt-in member", we can also send you special deals and exclusive offers from merchants. We do not share your information with merchants or other third parties.
Back to Top
Why do I have to have JavaScript enabled in my browser to use this shopping mall? Is it safe?
JavaScript is a programming language that helps us display dynamic information on the site. The mall will not function properly without it. You can be assured that our JavaScript code is completely safe.
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Why do I have to have browser cookies enabled in my browser to use this shopping mall? Are they safe?
Cookies are tokens that help us identify you within our website. Cookies allow us to personalize your display, let you see your account and miles balance, and allow us to properly track your clicks when you click on merchant links. Without cookies, we will not be able to properly track your activity and therefore cannot award your miles.
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I need help on a purchase I made before the program integration. Where can I get it?
If you are looking for help on a transaction made prior to October 1st, 2009, please email the SkyMall Support team at nwamiles-cs@skymall.com. If you're looking for help on more recent transactions, please use the Contact Us form below.
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I made a purchase outside SkyMiles Shopping. Can I still get miles?
In order for your purchase to be eligible for SkyMiles you must start your online shopping at SkyMilesShopping.com. Unfortunately, purchases made without going through the mall are not eligible for miles. Online orders need to be tracked to your SkyMiles account, and this happens automatically when you login to the SkyMiles Shopping mall using either your email address or SkyMiles #. Merchants will not fund loyalty shopping rewards if a transaction cannot be tracked back to SkyMilesShopping.com.
Back to Top
Can I earn miles by shopping in-store?
Currently, you can only earn SkyMiles when shopping online. Some merchants, however, allow you to shop online and pick up in-store (please check with each merchant for the availability of this feature). Alternatively, there is a wide selection of gift cards you can purchase through SkyMiles Shopping on our Gift Cards page and through participating online retailers. You earn miles when you purchase these prepaid cards, and the cards can then be used in-store.
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Can I earn miles for another member?
The SkyMiles # or email address that is used to login to SkyMilesShopping.com will be the account credited with any transaction made through the mall. To credit another user's account, with their permission, simply login with their SkyMiles number.
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When will I see miles post in my account?
Miles earned through SkyMilesShopping.com do not post instantly to your account. Miles typically post within three business days after your order ships. However, sometimes posting can take longer, so please allow up to 45 days for miles to post. A confirmation email is sent when your miles post to your account. You can check your account directly at delta.com/skymiles.
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My order hasn't posted to my account for more than 45 days. What do I do?
Using the Contact Us form at the bottom of this page, please provide the date of transaction, merchant name, order number, and amount of your purchase (before taxes and shipping).
Please note that we cannot research orders that were placed 180 days or more prior to today's date. Merchants will not address order inquiries that are older than 6 months or 180 days.
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I'm an international user.
Currently we require that you enter a valid US zip code to register. If you reside outside the United States, we suggest you choose a 5-digit zip code like 99999 to register. (For security purposes we ask for your zip code when you access your profile, so remember the zipcode that you used to register.) After you successfully register, nothing is preventing you from earning miles through merchants who agree to ship outside the U.S. Please note that not all merchants will ship internationally. Please check with each merchant's "Help" or "FAQ" page regarding international delivery before completing a purchase through SkyMilesShopping.com.
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Can I redeem miles for merchandise?
You cannot currently redeem miles through SkyMilesShopping.com. Please see the Delta SkyMiles site at delta.com/skymiles for more information on redemption opportunities.
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How do I know that merchants are really participating?
Always start your shopping at SkyMilesShopping.com so your order will be tracked to and therefore eligible for miles. There is no need to enter your SkyMiles # at the merchant's site and there is no need to contact merchants directly for miles confirmation. Retailers are often unaware of SkyMiles Shopping. This is because SkyMiles Shopping is the organization that credits the miles, not the retailer. The retailer pays a commission to SkyMiles Shopping, and SkyMiles Shopping converts this payment to miles for you. When you log into the mall using your SkyMiles # or e-mail address, all eligible orders made through the mall will earn miles. A confirmation email is sent when your miles post to your account.
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I have questions about Delta SkyMiles.
Please see delta.com/skymiles for more information about SkyMiles, including how to contact Delta with questions.
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I have questions about my American Express SkyMiles Card.
You do not specifically need to use your Delta SkyMiles American Express card to make purchases. You earn miles through shopping through the merchants on the SkyMiles Shopping mall regardless of the credit card company.
However, if you do use a Delta SkyMiles American Express card, you earn SkyMiles every time you use the card in addition to those miles earned from shopping through SkyMilesShopping.com. So, when you shop on SkyMilesShopping.com, you essentially "double dip" and earn miles by using the card, and by shopping through SkyMilesShopping.com.
Please contact American Express directly for questions about your American Express SkyMiles Card.
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Will all my purchases made with my SkyMiles Credit Card from American Express be eligible for earning miles?
Some retailers and merchants do not accept American Express as a payment method in which case miles cannot be earned. Please check each retailer's site for details around accepted payment methods.
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What is the SkyMiles Shopping Click to Win Sweepstakes?
From July 20 – August 31, 2011, SkyMiles Shopping Members will have the chance to win 25,000 miles each week. For full details, visit the Sweepstakes Official Rules page.
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What is the Back to School Shopping Bonus campaign?
From July 26 - August 20, 2011, SkyMiles Shopping Members will have the opportunity to earn 500 bonus miles for every $250 they spend across a select group of merchants promoted on the Bonus Miles page at SkyMilesShopping.com and within email communications. Members can earn no more than 2,000 bonus miles during the promotional period. Please allow 8-10 weeks for Back to School bonus miles to appear in your account.
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What operating systems and browsers does SkyMiles Shopping Assistant support?
We currently support the following operating systems/browsers:
Supported Platforms: Windows XP, Windows 7, Windows Vista, Mac OS X
Supported Browsers: Internet Explorer 7+, Firefox 5+, Chrome 11+ Safari 5.x+
New versions are usually supported 30 days after full release.
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Where can I download SkyMiles Shopping Assistant?
Installing the SkyMiles Shopping Assistant is quick and easy. Go to SkyMiles Shopping.com and click on the SkyMiles Shopping Assistant icon on the left navigation, or click here. You must be logged in to download the application. From the download page, you'll be guided through a few simple steps and in just moments your download will be complete.
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How do I install SkyMiles Shopping Assistant?
You can install Delta SkyMiles Shopping Assistant through the following steps from the SkyMiles Shopping Home page:
- You must be signed in to SkyMiles Shopping in order to download the SkyMiles Shopping Assistant.
- From the home page, click on the SkyMiles Shopping Assistant icon on the left navigation.
- This will take you to the download page; select 'Download the SkyMiles Shopping Assistant' and double click to download the toolbar.
- The Delta SkyMiles Shopping Assistant Setup overlay/grey box will appear. The Setup will prompt the member to:
- Destination Folder – select the default or Browse for the preferable location of the Application on your computer
- End User License Agreement – After reading and reviewing the license agreement, select the option to either I Agree to terms or Cancel
- The Delta SkyMiles Shopping Assistant Setup will begin loading in the selected folder. Notice the installation bar for progressions, during which an instructive alert message will appear to prompt the member to "Restart internet browsers to activate the Assistant," click OK to restart your internet browsers.
- An alert insert message will advise when the Setup has successfully installed. Notice the installation bar should be completely filled before clicking the Continue button to view the Delta SkyMiles Shopping toolbar.
- Notice in the upper left corner, the SkyMiles Shopping drop down menu and the Search box SkyMiles Shopping icon should be added to the toolbar on the Delta SkyMiles Shopping Home page.
- The SkyMiles Shopping drop down menu will provide members with options:
- Sign In – Sign into the toolbar
- Uninstall – Uninstall the toolbar
- License Agreement – Review the license agreement page
- Help – Help option to include:
- Run Diagnostics
- Check for Updates
- FAQ – Review the frequently asked questions of the program
- About Delta SkyMiles Shopping Assistant – Review details of the Assistant
- The SkyMiles Shopping drop down menu will provide members with options:
- When you download SkyMiles Shopping Assistant if you are given the opportunity to "Run" the SkyMiles Shopping Assistant installer chose the "Run" option on the dialog box. This is the preferred method.
- Alternatively, you can save the installer and start the installation by double-clicking on SkyMiles Shopping Assistant installer (check your Desktop or your browser's Downloads folder for the SkyMiles Shopping Assistant installer).
- Follow the installation prompts to:
- Review and accept the SkyMiles Shopping Assistant End User License Agreement
- Select the destination folder and continue the installation
- Close any open browsers that may be running
If you need technical help with your download, please Contact Us for assistance!
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Can I install SkyMiles Shopping Assistant browser application on more than one computer?
SkyMiles Shopping Assistant can be installed on up to ten computers with one successfully registered Delta SkyMiles Shopping user ID.
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Can I download the SkyMiles Shopping Assistant even if I already have a different toolbar installed?
Yes. It is possible for you to have multiple toolbars on the same computer.
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It won't let me install the SkyMiles Shopping Assistant!
If you are unable to install the SkyMiles Shopping Assistant and are receiving strange errors, you may not have administrator privileges on your computer. Be sure that you are on the computers' administrator account when downloading the SkyMiles Shopping Assistant. If you are still having problems, you may need to contact the computers' administrator and have them install the SkyMiles Shopping Assistant.
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How does SkyMiles Shopping Assistant work?
With SkyMiles Shopping Assistant, when you are searching for an item online your search results on the three most popular search engines (Google, Yahoo!, or Bing) will be tagged with the Delta logo, indicating that a discount or offer is available for that item. Hovering your cursor over the Delta icon will reveal the offer which you can easily redeem by clicking "Earn Miles" or 'Save & Earn' for special offers. SkyMiles Shopping Assistant presents discounts and rewards available to you as a Delta SkyMiles Shopping Member. You can also enter an online retailer's url and go directly to their site; if the retailer has a valid offer, a curtain will appear with details. Simply click 'Earn Miles' and your purchase will be tracked.
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Can anyone download/install SkyMiles Shopping Assistant?
Only logged in Delta SkyMiles Shopper Members with a valid online account (user id and password) will be able to install SkyMiles Shopping Assistant.
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I have downloaded and installed SkyMiles Shopping Assistant on my computer and I am still not seeing offers. Why not?
SkyMiles Shopping Assistant will present offers you are eligible for when it is installed and registered on your computer. To confirm that SkyMiles Shopping Assistant is installed and registered, check your browser for a blue SkyMiles Shopping Assistant icon.
- If you do not see a SkyMiles Shopping Assistant icon present, check your browser version & operationg system is supported (see What operating systems and browsers does SkyMiles Shopping Assistant support?)
- If you see a gray SkyMiles Shopping Assistant icon on your browser, this indicates that your SkyMiles Shopping Assistant download was successful, but that you are not signed in (this can happen when your default browser is different to the browser used to initiate the download). Click on the SkyMiles Shopping Assistant icon menu and select 'Sign In'
If SkyMiles Shopping Assistant is properly installed and registered on your computer, you may still not see offers:
- If there are no offers available for which you are eligible.
- If there is a technical problem with the SkyMiles Shopping Assistant service.
Please check back to see if the problem has been resolved or Contact Us for assistance.
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SkyMiles Shopping Assistant has disappeared on my browser: How can I get it back?
This happens sometimes on Internet Explorer when you add other browser functionality.
To get SkyMiles Shopping Assistant back use the View menu on the Internet Explorer browser window, select Toolbars and make sure that the SkyMiles Shopping Assistant option is checked.
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Can I uninstall SkyMiles Shopping Assistant using my browser's plugin / add-on manager?
Most browsers provide facilities to disable add-ons for that the Browsers. You can use these browser facilities to disable SkyMiles Shopping Assistant on Internet Explorer, Mozilla Firefox, Google Chrome or Apple's Safari Browsers. Please check your browser's help files for more information on how to disable a plugin / add-on using these facilities.
Note that if you disable SkyMiles Shopping Assistant on a particular browser without using SkyMiles Shopping Assistant's built in uninstall function, you will only disable the application on that particular browser.
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How do I uninstall SkyMiles Shopping Assistant?
To uninstall Delta SkyMiles Shopping Assistant please use the SkyMiles Shopping Assistant's Uninstall functionality by following these steps:
- From the Delta SkyMiles Shopping Home page, select the Uninstall option of the SkyMiles Shopping drop down menu.
- The Shopping Assistant will ask the member if they "would like to uninstall the Assistant?" Yes or No are the options.
- If Yes selected, the Assistant Uninstall overlay will appear and identify the toolbar folder location in your computer. If the folder is confirmed, click the Uninstall button at the bottom of the Setup overlay box.
- The Assistant Uninstall will begin uninstalling from the selected folder. Notice the uninstallation bar for progressions, during which an instructive alert message will appear to prompt the member to "Restart internet browsers to uninstall," click OK to restart your internet browser.
- An alert insert message will advise when the Setup has successfully uninstalled. Notice the uninstallation bar should be completed filled before clicking the Continue button to restart the internet browser.
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Do I have to log in each time to use SkyMiles Shopping Assistant?
No, you will remain logged in automatically unless you elect to 'sign out' from the menu on the SkyMiles Shopping Assistant icon.
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How do I enable / sign back in to SkyMiles Shopping Assistant?
To sign back in:
- In your browser, click the SkyMiles Shopping Assistant icon
- Select the "Sign In" menu option
- You will need to input your Delta username and password again on the SkyMiles Shopping log in page to complete the Sign In process
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How do I sign out of/disable SkyMiles Shopping Assistant?
- To Sign out, click the SkyMiles Shopping Assistant icon and select the "Sign Out" menu option.
- To Disable SkyMiles Shopping Assistant, in IE, go to Manage Add-Ons and click Disable.
- If Disabled, SkyMiles Shopping Assistant won't be visible in the toolbar.
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I have more than one SkyMiles Shopping account/ There is more than one SkyMiles Shopping member in my home. Which one will miles be assigned to?
Miles will be awarded to whichever account was used at login; if you wish to change accounts, you must sign out of the SkyMiles Shopping Assistant and then sign in again using the credentials of your other account.
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If I stay logged into the SkyMiles Shopping Toolbar, is my shopping account information safe?
The SkyMiles Shopping Toolbar uses encryption to protect the privacy and security of your SkyMiles Shopping account information. No personal information is stored in the SkyMiles Shopping Toolbar, so your account information will remain private. The account information that is displayed there is stored within the SkyMiles Shopping systems and cannot be accessed by other sources.
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Will the SkyMiles Shopping Toolbar install spyware, adware or malware on my computer?
No. The SkyMiles Shopping Toolbar is free from spyware, adware and malware.
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Are you capturing/tracking my behavior online?
SkyMiles Shopping Assistant does not collect any of your "Personally Identifiable Information" ("PII"). PII is information collected online by Delta or by our "Vendors" that identifies the person to whom such information pertains, including without limitation name, address, telephone number, and e-mail address. For more information please read our SkyMiles Shopping Assistant Terms and Conditions.
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SkyMiles Shopping Assistant can't be seen or is not working all of my browsers: What do I do?
SkyMiles Shopping Assistant is only supported in IE version 7, Firefix 5 and Chrome 11 & higher. If SkyMiles Shopping Assistant is listed under View | Toolbars but is grayed out, please make sure SkyMiles Shopping Assistant is enabled under your Manage Add-ons settings.
To view these settings, please select Tools | Manage Add-ons (Internet Explorer users: Please select the Enable / Disable Add Ons entry from the Manage Add Ons menu).
After enabling SkyMiles Shopping Assistant in your browser's Add-ons section, try to bring the
Assistant into view by selecting View | Toolbars | SkyMiles Shopping Assistant
If the browser application remains out of view or is not functioning, please Contact Us .
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If I change products/upgrade my Card, will the toolbar recognize this?
To ensure you are being served up the right offers, we suggest signing out and signing back into SkyMiles Shopping Assistant. You will need your Delta username and password. This will ensure that SkyMiles Shopping Assistant recognizes your new relationship.
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Does SkyMiles Shopping Assistant replace Delta SkyMiles Shopping.com?
No, you can continue to shop via the Delta SkyMiles Shopping Mall.
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What is SkyMiles Shopping Assistant?
The SkyMiles Shopping Assistant is a free download that sits on your Internet browser and allows you to earn SkyMiles award miles just for doing searches and when shopping at hundreds of online retailers in the SkyMiles Shopping program – even if you forget to go through the online portal.
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How do I earn SkyMiles for searches made through the Shopping Assistant?
When the toolbar is active you'll earn 1 mile for every 3 valid searches you perform. Up to 100 SkyMiles per month can be earned by performing 300 valid SkyMiles Shopping Toolbar searches.
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How long will it take for the SkyMiles award miles I earn on searches to appear in my SkyMiles Shopping account?
At the end of every month we calculate the number of SkyMiles award miles you earned on searches. The SkyMiles award miles will appear in your SkyMiles account within 60 days.
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Do I earn SkyMiles award miles on searches I make within the SkyMiles Shopping page?
No, you only earn SkyMiles award miles on searches made from the search box within the SkyMiles Shopping Assistant. You must be logged into SkyMiles Shopping Assistant to receive credit for your searches.
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Do I earn SkyMiles award miles on searches originating from within other search web pages, such as http://www.yahoo.com?
No, you only earn SkyMiles award miles on searches made from the search box within the SkyMiles Shopping Assistant. You must be logged into SkyMiles Shopping Assistant to receive credit for your searches.
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What do I do if I am missing SkyMiles award miles for searches?
Please Contact Us.
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